Shipping policy

All orders are shipped from Utah, USA.

Domestic shipping  

2-8 business days 

International shipping 

5-15 business days

 

Delivery

Your parcel is tracked by the courier company. 

If your parcel is missing please check the tracking and get in touch with the courier company in the first instance. If the courier company has attempted delivery/held the parcel as they were unable to deliver you need to contact them to locate your parcel. It is the customers responsibility to track the item and check for this information. 

If your parcel is delivered and there is proof of delivery at the address you gave at the time of order, then is consequently stolen, we are not liable to replace or refund your shipment. 

We need to be notified if it is over a month and you still haven't received your parcel - to launch an investigation. The courier company will provide us with proof of delivery with photographs.

If parcels are delivered and you can't locate the parcel you need to contact us within 10 working days of the delivery date so we can assist and obtain proof of delivery to launch an investigation. If 10 working days have passed since delivery then we won't be able to assist.